Help & documentation

What this is (and isn’t)

Legal Case Analyst reads a legal document and returns a structured, severity-ranked analysis of what is in it: the parties and key terms, the clauses that carry risk, the law that bears on them, suggested redline wording, and prioritised points to raise.

It is most useful before you sign something, or when you need to understand a document quickly and want to know which parts deserve professional time.

Documents we can read

Upload PDF, Word (.docx), .txt or .md files. One purchase can cover a single document, several (up to 25), or a whole folder.

What we cannot read

• Scanned or photographed PDFs. If the text cannot be selected in a PDF viewer, it is an image and there is nothing for the engine to read. Run it through OCR first, or ask the other side for the original file.
• Password-protected or corrupted files. Remove the password and re-upload.
• Other formats — .doc (old Word), .pages, images, spreadsheets. Export to PDF or .docx first.

When you pick a folder, the browser hands over everything in it. We keep only the readable document types and tell you how many files were skipped — so a folder containing images or system files is safe to select. Folders are read one level deep; sub-folders are not traversed.

How pricing works

You pay per document, by length. Every document has a minimum price that covers its first block of words; longer documents cost more, at a fixed rate per additional 1,000 words. There is a ceiling above which a single document cannot be analysed in one report.

Several documents in one order

Each document is priced individually — including the minimum — and you pay a single total. Three short documents therefore cost three minimums, not one: each is a separate analysis with its own report.

You always see the price first

We measure your actual documents and show the exact total before you enter any card details. Nothing is estimated from page counts, because pages vary enormously in how much text they hold — a page of a lease and a page of a judgment are not the same quantity of work.

Buying a report

1. Go to the checkout and add your documents, either as files or by choosing a folder.
2. Check the price. Each document is listed with its word count and its own price, then the total.
3. Choose your currency if you want to change it. The checkout picks a sensible default but never switches silently — the toggle is on screen, and prices are re-calculated by our server when you change it.
4. Optionally set the jurisdiction and document type. Both default to auto-detect. If you know the answer, set it — your choice always overrides detection. Anything you leave on auto-detect is identified from the document itself. The selection applies to every document in the order, so leave it on auto-detect for a mixed batch.
5. Enter your email (for the receipt and to reach your reports later) and pay by card. Apple Pay and Google Pay work where your device supports them.

What happens after you pay

Analysis starts immediately — you do not need to upload anything again. You land on a page that shows the work in progress, and your report appears on screen in minutes. Long documents take longer: they are split into parts, analysed in parallel and consolidated, so nothing is truncated.

When it is done you can read it in the browser and download Word and PDF copies. If you bought several documents, each has its own report, and you can open each from the list.

You can close the tab. Your reports are in your portal.

Reading your report

Overall risk score

A single grade for the document as a whole. It reflects the most serious issues found, not an average — one critical problem in an otherwise fair document still makes it a high-risk document to sign.

Extracted details

Parties and their roles, dates, governing law and the document type. Anything the document does not state is marked NOT_SPECIFIED rather than guessed — a blank here is information, not an omission.

Issues, ranked by severity

Each issue names the clause it comes from, explains the problem in plain terms, sets out the jurisdiction-specific position, and suggests redline wording. Severity tells you what to deal with first.

Citations and the VERIFY badge

Authorities drawn from our human-checked bank are cited as provided. Anything the model supplies from its own knowledge is labelled VERIFY — meaning check it before relying on it. We would rather show you the distinction than hide it: fabricated citations are a known failure of AI legal tools, and the badge is how we keep you in control of that risk.

Balance of power

Which side the document favours overall, with the specific terms that tilt it. Useful when deciding what to push back on.

Preliminary advice

Prioritised next steps. For some regulated document classes this section is replaced with signposting — see immigration and regulated advice.

Your reports & retention

Sign in at your portal with any order number and the email you used at checkout. There are no passwords to remember. You can read any report on screen, re-download the Word and PDF copies, or delete a report permanently.

• Reports are kept for 90 days from delivery, then deleted automatically.
• Your uploaded file is never stored. It is held in memory only for as long as the analysis runs.
• A saved report includes the analysed text of your document — that is what makes re-reading it useful, and it is why you can delete it whenever you want.

Privacy and confidentiality

Your document is sent to our AI provider to produce the analysis, under terms that do not permit it to be used for training. We do not log document content, and we do not sell or share it. Card details never reach our servers — payments are handled by Stripe.

Legal documents often contain sensitive information about people — health, family, finances, sometimes criminal matters. We treat that seriously: read the privacy policy for the full detail, including who processes what and where.

Refunds and cancellation

• A failed analysis is never charged. If the engine cannot complete your report, the order is refunded automatically and in full.
• Delivered reports are final. Once a report has been generated and delivered, the purchase is complete and we do not offer change-of-mind refunds.
• Out of coverage. If your document’s jurisdiction falls outside what we support, we refund rather than deliver an analysis under the wrong law.
• Your statutory rights are unaffected. Nothing above limits your legal rights where digital content is faulty or not as described.

Because analysis begins the moment you pay, you are asked at checkout to consent to immediate performance — which is what makes instant delivery possible, and why the statutory cancellation period ends on delivery. The full terms are here.

Coverage

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Coverage is jurisdiction-specific, not generic: a Scottish lease is analysed under Scots law, a Louisiana contract under a civil-law system, a Quebec agreement under the Civil Code. That is the point of choosing a jurisdiction rather than asking a general-purpose chatbot.

Immigration and regulated advice

In the UK, giving immigration advice in the course of business is restricted by law to people who are regulated to do it. We are not, and a disclaimer does not change that.

So for immigration documents your report gives you the analysis — what the document says, the issues in it, and the deadlines it states — but the advisory section is replaced with a clear signpost to a regulated adviser or solicitor. We would rather hand you a narrower report than an unlawful one.

Immigration deadlines are short and are not extended by getting advice late. If your document states a deadline, act on it now.

Troubleshooting

“Could not read PDF”

Almost always a scanned document. Open it and try to select the text — if you cannot, it is an image. OCR it, or get the original file.

The price is higher than I expected

Price follows word count, and long documents contain more words than their page count suggests. The per-document breakdown at checkout shows exactly which document drove the total.

My document is over the ceiling

A single report has a maximum length. Split the document into logical parts and analyse them as separate documents, or email us and we will advise on the best split.

I closed the tab while it was running

Nothing is lost. The analysis runs on our servers, and the finished report is in your portal.

I cannot sign in to the portal

Use the order number from your receipt and the exact email you used at checkout. The email is not case-sensitive. If it still fails, email us with the order number.

The jurisdiction was detected wrongly

Set it yourself at checkout — your choice always overrides detection. If a delivered report was analysed under the wrong law because detection failed, email us.

Contact

Email hello@legalcaseanalyst.com. Include your order number if your question is about a specific report. We cannot answer questions about your legal position — for that you need a qualified practitioner in your jurisdiction.

Legal Case Analyst is operated by TKJ Global Media Ltd (Company No. 08272919), registered in England & Wales. Automated, preliminary decision-support analysis — not legal advice.